As NPC Data Guard continues to grow, so does our commitment to providing exceptional support. We're pleased to announce a significant expansion of our 24/7/365 support team.
What's New
We've added new team members across three key areas:
Cybersecurity Analysts
Our security operations center now has additional analysts monitoring client environments around the clock. This means faster threat detection, quicker response times, and more proactive threat hunting.
IT Support Specialists
More hands on deck means shorter wait times when you need help. Whether it's a hardware issue, software question, or connectivity problem, our expanded team is ready to assist.
Client Success Managers
New dedicated client success managers ensure that every client receives personalized attention, regular security reviews, and proactive recommendations for improving their security posture.
What This Means for You
- Faster response times: Average initial response time reduced to under 5 minutes
- Extended expertise: Broader range of certifications and specializations on the team
- Proactive monitoring: More capacity for proactive threat hunting and security improvements
- Dedicated attention: Every client gets a dedicated success manager
Reach Our Team
Our support team is available 24/7/365 at 1-855-667-2642 or via email at [email protected].